FAQs

Q: What sizes do you offer?

We offer our shoes in European, UK, US and BR sizes. Our sizes are very standard. The brands we work have been manufacturing and exporting to countries across the globe for years.

Q What is your delivery timeframe?

Estimated delivery overnight for shipments in Urban New Zealand if collected before 3pm.
Estimated delivery within 3-5 working days for shipments in Rural New Zealand.
Estimated delivery in Urban Australia is 4-7 working days.
Estimated delivery in Rural Australia is 4-12 working days.
Estimated delivery internationally is 7-14 working days.

Q: What are your shipping costs?

For New Zealand, Australia & Fiji the delivery cost is FREE of charge. For the rest of the world please note that shipping can take up to 14 days from when we process your order. Please see our Shipping Section for more shipping information.

For New Zealand orders, we use NZ Courier Post. For Australian and International orders we use NZ Courier & DHL. For the rest of the world we use DHL.

All parcels must be signed for on delivery, please make sure you are sending your item to a place where someone can sign for you if needed. If you work business hours remember you can request it to be sent to your place of work to receive your parcel as soon as possible.

 Q: Goods and Service Tax for order outside New Zealand and Australia

Please note on orders being delivered to countries other than New Zealand or Australia may incur customs or import duty fees when the order reaches its destination country. These must be paid by the recipient. We have no control over these charges and cannot predict what they may be.

Customs policies and charges will vary from country to country. We'd recommend contacting your local customs office for further information

Q: Does Luíza Marchiori offer item exchanges or returns?

It’s Important for us that you are 100% happy with your purchase. If the shoes simply don't fit, or if you're not happy with your shoes for any reason, then we'll happily exchange it, or provide a full refund. Please refer to our Full Return Policy.

 Q: How do I measure heel heights?

 Please take a look at the photo below.

 Q: How do I care for my shoes?

Your beautiful leather shoes and hand bags are natural products. There will be from time to time some variations in the look and feel, these are characteristics of the leather. Please refer to Care instructions.