Shipping & Returns
- We offer FREE delivery NEW ZEALAND WIDE (on orders over $150 NZD)
- We'll REFUND YOU 100% of the price you paid (on full price items only)
- EAZY 30 DAYS return policy (on full price items only)
ESTIMATED DELIVERY TIMES
*Please note: Due to COVID19, some products delivery may take longer than the stated delivery times below. You will be notified.
Delivery estimate: 1 - 3 working days* (Note: rural deliveries can take 2 - 4 working days).
Delivery estimate: 5 - 10 working days* (Note: rural deliveries can take 2 - 4 working days)
Rest of the world
Delivery estimate : 5 - 15 working days* (All international deliveries are handled by NZ Post, DHL, TNT EXPRESS, NZC International post. Any duties and taxes incurred on international deliveries are your responsibility)
We aim to get your order out to you as soon as possible, however sometimes due to courier delays these time frames may vary.
Congratulations on your purchase! We are sure you're going to love your new products. But if for any reason you don’t, you’re more than welcome to return them in an unworn condition, along with the original packaging within 30 days of receiving them. We understand that sometimes things don’t work out, so we try to make shopping online with us as risk-free as possible.
We are unable to accept returned orders where the product has been worn or damaged after purchase, so we recommend trying your shoes on inside on a carpeted surface to ensure you’ve chosen the best style and size.
100% money back service does not apply to sale items. We do not accept refunds on sale items so please choose carefully.
If due to stock levels we cannot provide you with an exchange we will automatically issue you with a full refund. All refunds are processed via the original method of payment.
We recommend that you use a tracked courier service as we are not responsible for items that are not received.
Return Postage Cost
Please provide your postage cost receipt together with your returned order and we will cover the postage cost up to $15.00 NZD. Please note this service does not apply to sale items. We do not accept refunds or cover the postage cost on sale items so please choose carefully. The postage cost will be added to your account and you will be able to use it as a credit for your next order.
Customers are covered for 30 days after the original purchase date if there is a defect, fault or failure due to the manufacturing process. Shoes and accessories damaged as a result of wear and tear are not considered to be faulty.
We highly recommend that any returns being sent back to us is visibly stated as a "return" on your parcel, to make the process through customs more efficient.
All returns and exchanges should be registered first via email@example.com, with details of your order and contact details. All returns should be sent to:
Luíza Marchiori Ltd
3 Porters Avenue,